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Miva Shopping Cart FAQ's


 
 What is Miva®?
 How do I set up a Miva account?
 What versions of Miva Merchant™, the client software, do you support?
 What versions of Miva Empresa™, the server software, do you support?
 What can I do if I want to access online support?
 I have signed up for Miva. Where is my store?
 How do I find my store after I have initialized it?
 I have started to develop my store. How do I look at it?
 How do I show the world my store?
 What are the secure paths for my store?
 Can I set up more than one store?
 What can I do if I have additional questions about my Miva service after viewing the Miva Web site?
 What is CyberCash™?
 What is PPI?
 How do I apply for PPI and CyberCash?
 Who can I contact for further information about PPI and CyberCash?


 What is Miva?
Miva Merchant is an E-Commerce package that includes all the capabilities of an online store. It is a browser based storefront and catalog development tool that integrates cataloging, product, fulfillment, maintenance, category management, shopping basket, order and credit card processing.



 How do I set up a Miva account?
To sign up for a Miva Merchant account, contact the Sales Team toll-free at 888-808-5468 or via e-mail at sales@GoMetanet.com You will receive a reply welcome e-mail that will have instructions and a special license key to help you set up your account. Once you get the e-mail, log in to the URL from your e-mail and follow the instructions on the screens. Here are some notes to help you through them:
    Log in to the URL given in your welcome e-mail message. Your Miva Merchant License Number will be found in the welcome e-mail message. Unless you are upgrading, click Next and ignore the Activate Upgrade License link. Your Miva account will already have the needed directories installed and you don't need to change them. You should copy the information for your further use. The Mail Server is: mail.njd.xo.com .
    The box next to Add Angle Brackets to Email Addresses should be checked. Click Next. The User Name is what you will use when logging into the Miva site to set up your store. Also make sure to remember your password. You will be shown a screen to review your information. Make any needed changes by clicking Previous or click Finish to accept the information. You will get a congratulations screen that will list three important items:

      The URL for the administrative interface. This is where you go to build your store. Your login name for entering the administrative interface. The URL for your storefront -- where you send your customers.

 What versions of Miva Merchant, the client software, do you support?
Currently, we support Miva Merchant 3.0, 2.13 and 2.0. Miva itself supports 3.0 only.  


 What versions of Miva Empresa, the server software, do you support?
Currently, we support Miva Empresa 3.72.


 What can I do if I want to access online support?
You can view Miva's site at www.miva.com. Their Docs and Support links will link you with an indepth collection of Miva reference materials. You can also e-mail them at support@miva.com
There are also Miva Users Groups available to join.  



 I have signed up for Miva. Where is my store?
You need to setup your store:
For Windows NT or 2000 ® go to http://yourdomain.com/Merchant2/setup.mv
For UNIX or Linux go to http://yourdomain.com/Merchant/setup.mv This is where you initialize your MIVA store. You will be prompted to enter a username and password during the setup which will be used to log into the administrative section of the store.



 How do I find my store after I have initialized it?
Now you start developing your store:
For Windows NT or 2000® go to http://yourdomain.com/Merchant2/admin.mv
For UNIX or Linux go to http://yourdomain.com/Merchant/admin.mv This is where you develop your store. You need to enter the administrative username and password (created in the setup) to access this screen. Once inside, you can develop your store by adding/deleting products, categories, usernames and passwords.


 I have started to develop my store. How do I look at it?
To look at your store:
For Windows NT or 2000® go to http://yourdomain.com/Merchant2/merchant.mv
For UNIX or Linux go to http://yourdomain.com/Merchant/merchant.mv .  


 How do I show the world my store?
You can create a link on your web page using the URL:
For Windows NT or 2000 ® use http://yourdomain.com/Merchant2/merchant.mv
For UNIX or Linux use http://yourdomain.com/Merchant/merchant.mv Or you can put a redirect meta tag in the HTML coding on your index.htm page. The code for the redirect meta tag would look like this: For Windows NT or 2000® use:
<meta http-equiv="refresh" content="0;
url=http://yourdomain.com/Merchant2/merchant.mv">

or
For UNIX or Linux use:
<meta http-equiv="refresh" content="0; url=http://yourdomain.com/Merchant/merchant.mv">


 What are the secure paths for my store?
For Windows NT or 2000® use:
https://yourdomain.com/Merchant/merchant.mv?
or https://yourdomain.com/Merchant2/merchant.mv?
For UNIX or Linux use:
https://ssl-002.9netave.com/~username/Merchant/merchant.mv?
or https://ssl-002.9netave.com/~username/Merchant2/merchant.mv?
(Note that you must replace ~username with your actual ftp username). (Note that you must include both the tilde (~) and the question mark (?) )



 Can I set up more than one store?
No. Setting up additional stores into a Miva Mall is not supported.


 What can I do if I have additional questions about my Miva service after viewing the Miva Web site?
You can contact our Support Team at 888-808-5468 or email us via our trouble ticket page
http://MetanetHosting.com/faq_support.htm (General Request).


 What is CyberCash?
CyberCash is an Internet Payment Service. An Internet Payment Service enables you to accept online payments from your customers and securely processes these payments from your Web storefront through the existing system of financial institutions and credit card processors. We are a partner of CyberCash. CyberCash authorizes your customer's credit card purchases, captures payment, and deposits it into your merchant bank account.
CyberCash information:

 What is PPI?
PPI is a financial institution merchant account provider that manages your real-time credit card processing. Once this account has been applied for and approved, it is used along with your CyberCash gateway account to process your customer's credit card payments--which are then deposited into your business banking account. Obtaining approval for a PPI credit card merchant account takes approximately 5 to 10 business days, from receipt of your completed application, since the account requires your signature as well as the bank's approval.


 How do I apply for PPI and CyberCash?
You can apply online for CyberCash and PPI at http://metanethosting.com/PPIapplication.htm
CyberCash and PPI are our preferred partners for e-commerce. However, you are not limited to them and can use any e-commerce vendor of your choice.  


 Who can I contact for further information about PPI and CyberCash?
You can contact PPI services at ppi@metanethosting.com or call customer support at 888-808-5468


 














































































































 
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