Appears on My First Bill?
Don't Charge My Credit Card.
I Want a Paper Invoice Sent to Me.
How much are Late Fees?
Why Does My Bill Include More
Than My Monthly Charge?
I Was Offered a Rebate or Discount.
My Service Took Longer to Install
I Received Two Bills in a Row.
I Was Charged for Equipment
That I Never Received.
My Service Experienced Interruptions.
I Should Not be Charged for That Time.
I am a Reseller, Yet I am Being
I canceled my account, yet
I received another charge after cancellation
My Closed Account Shows a Credit
Electronic Payment Restrictions
Forms of Payments Accepted
Bandwidth Usage Billing
How do I cancel my account?
BILLING DEPARTMENT INFORMATION:
By Email: email@example.com
By Phone: 888-808-5468, Option 3
Office Hours: M-F 12-6 PM Eastern Standard Time
Online Billing, Statements and Invoices: http://billing.metanethosting.com/
Submit a Billing Trouble Ticket: http://metanethosting.com/tt.htm
or you may enter a ticket within your customer control
page lists common questions and concerns our
customers have when reading their bill. The
items listed below are examples and will vary
depending on the product you've selected. If
your questions are not answered by the examples
below, please send an email to the Metanet billing
department at: firstname.lastname@example.org.
Kindly include detailed questions so we will
be able to improve upon our general explanation.
You must also include your Account Number in
the subject line of your E-Mail, so that we
can track your billing inquiry. If you do not
know your registration number or have lost this
information you may use other information at
this site to recover it, or you may contact
us by email for this number.
customers are electronically E-mailed a monthly
invoice by default. Your account is also available
online 24x7 at http://billing.metanethosting.com/.
At this interface you may login with your Account
Number and Password that was given to you upon
the creation of your account. Additionally you
have the option to receive statements in HTML
Format (instead of Plain Text Format) as well
as the option to receive hard statements by
regular US Mail.
Appears on My First Bill?
invoices one month in advance so that services
are paid for prior to being used. Your monthly
billing cycle date is based upon your Start
of Service date. The first bill will usually
include any install fees and the first month of
service including equipment charges. The second month
and every following month of service is invoiced thirty (30) days prior to receiving service.
This gives customers thirty (30) days in
which to mail in payment. Credit
cards are charged instantly. If payment is not
received before the subscription date in which
service is provided, accounts may be subject to
late fees, or ultimately suspension, cancellation, and reconnection
fees. If you have subscribed to a monthly service
plan you are invoiced on a monthly recurring
basis. If you have subscribed to an annual service
plan you are invoiced on an annually recurring
basis. Discounts appear as a promo code credit on your invoice or statement.
Charge My Credit Card. I Want a Paper Invoice
Sent to Me.
and invoices are available online. Customers
may also choose to receive their bills electronically
by email. If you request monthly billing statements
to be mailed to you, there is a $5.00 monthly
are Late Fees?
due of more than thirty (30) days will accrue
a $10.00 late fee and may be subject to 1.5%
finance charges on overdue balances. If customer
disputes these charges, due to the fact they
have not received an invoice, these charges
will be credited to the customer's account and
will appear as a credit on the next month's
You are responsible for
directly updating, or notifying Metanet Hosting
of any changes to your credit card (including,
but not limited to card number, expiration date,
billing address, or card status). Customers
not paying by credit card agree to make payment
of their balance due within ten (10) days of
the Account Due Date. Accounts that are fifteen
(15) days past due will be automatically suspended.
Accounts that are suspended for non-payment
are not cancelled and can be reactivated by
submitting in full the past due balance plus
a $19.95 reactivation fee for shared hosting
and a $40.00 reactivation fee for dedicated
servers and colocation. Accounts that are ninety
(90) days past due will be automatically cancelled.
Accounts that are cancelled for non-payment
are subject to collection. All past due and
unpaid balances are subject to collection. In
the event of collection, you will be liable
for costs of collection including attorney's
fees, court costs, and collection agency fees.
My Bill Include More Than My Monthly Charge?
The items listed
on your invoice will vary, depending on the
product you've selected. The first bill will
usually include any setup fees and equipment
charges. Occasionally there might be Telecommunications
taxes and surcharges appearing on your bill
that may be mandatory taxes. These may change
in time, depending on the Telecommunications
regulations and taxes initiated by the FCC.
Offered a Rebate or Discount.
offered a rebate program, or your account executive
has offered a discount on your service setup
fees, at the time of your order, we will charge
your account for the related service then credit
the account on your initial invoice.
Service Took Longer to Install Than Promised.
If your circuit
is not delivered within 60 business days, you
may be entitled to service credit. The credit
for service will apply based on the terms of
the agreement you have entered into and will
be applied as a credit on your next service
Received Two Bills in a Row.
billing department sends invoices thirty (30)
days before the charges are due. The day your
new service is usable, an invoice is sent. A
second invoice covers the following monthly
period. For example if your service starts June
1, your first invoice covers June 1 - July 1.
Since we bill 30 days in advance your second
invoice for July 1 - August 1 is also immediately
generated but is due August 1, unless a credit
card is used.
Was Charged for Equipment That I Never Received.
the automatic processes that are in place include
an unnecessary charge for a router that you
did not order, receive or need. In this case,
we will work with the shipping firm to clear
up the discrepancy and to credit your account.
If a charge was inadvertently charged to your
account for a router that was not needed or
received, please contact email@example.com
service experienced interruptions. I Should
Not be Charged for That Time.
If your circuit
becomes unavailable and you have
placed a trouble ticket, you may request credit
on your account based on our SLA terms. You will receive a notice
separate from your monthly billing charge.
Email notification of the credit for down
time will be sent to you as soon as it is
tabulated, and the amount will be credited
to your next monthly invoice.
am a reseller, yet I am being billed taxes.
provide via fax a copy of their Reseller Certificate
if they intend to resell services to their clients.
You may fax a copy of this certificate to 212-202-5424
canceled my account, yet I received another
charge after cancellation.
For all accounts,
thirty (30) days written notice is required
for all cancellations. You will receive one
more final bill or charge for the last month
billing cycle after you have canceled service
or filed an order for a service disconnect.
closed account shows a credit balance.
with closed accounts that have a credit balance,
we will transfer that balance to another account
if the customer has one, or will mail a check
for the balance to the customer's address on
file. If the check covering your credit balance
is not cashed within 90 days of issuance, a
$5 per month Closed Account Maintenance Fee
will be applied to the monthly billing period
following this ninety (90) day period. This
fee will continue to apply until the credit
balance on file is exhausted.
customers who wish to use a credit card from
an international location are required to have
a US based address on file, or may need to provide
alternative identification information.
As of April
16, 2008, customers that bill a Monthly Recurring
Charge (MRC) of $2000 per month or greater in
any one (1) calendar day, are required to use
check payment, or monthly wire. Customers who
still wish to use credit card may opt to use
their credit card via PayPal electronic payment
service with recurring payments, as we accept
both Domestic and International PayPal payments.
Paypal payments are limited to $10000 per transaction,
and $100,000 in any one (1) calendar day. Please
contact us if you require our PayPal payment
address. All PayPal remittance is required to
pass through our Credit Department for approval.
The website for PayPal is www.paypal.com
of payment accepted.
We accept personal
checks, bank checks, money orders, cash, ach
(automated clearinghouse), paypal,and credit
card payments. We accept Mastercard, Visa and
Discover. American Express and other major credit
cards are not accepted unless paid through PayPal.
Metanet Hosting requires a valid up to date
credit card on file at all times, to assure
service continuity in the event other forms
of payment are not received on time.
graphs are available to customers 24 hours a
day 7 days a week inside the Metanet Hosting
customer billing web site area. Bandwidth overage
charges are billed in the same invoice yet the
charges are based upon the first of the previous
month, and billed one month in arrears, unless
bandwidth is part of a plan and non-usage based.
For example, if your billing cycle for your
web hosting plan is from the 16th of June to
the 16th of July, bandwidth overage fees will
appear on your bill as usage based billing from
June 1st to July 1st.
billed thirty (30) days in advance of the upcoming
month's service date. If a credit card on file
expires, or a card is declined and we are unable
to bill for service, customer service will be
interrupted unless payments are cured before
the upcoming month's service date. Due to the
mission critical nature of Web Hosting, payments
in advance are necessary to prevent interruptions
in the event of a payment problem. Thirty (30)
days allows reasonable time for customers to
update their credit card or payment information
when a payment issue arises. Since payments
are due before service is provided, the initial
payment due upon signup for an account is two
months payment, which is the equivalent to the
first month due immediately, and the second
month which is the billed advance of the upcoming
service may require a one (1) month security
deposit, to be paid prior to service inception.
Security deposits will cause your invoice and
service order quote to show two months initial
payment plus a security deposit, typically listed
as First Month and Last Month. Any setup fees
and the second month of service which is billed
one month in advance will also appear on your
Returned (NSF) Checks
There is a $40.00 fee for returned (NSF) checks.
Customers that issue an NSF check will be required
to submit future payments with a certified check,
money order or switch payment method to a credit/debit
Credit Card Chargebacks
fee will be assessed for each credit card chargeback
Customers that wish to reactivate a suspended
account will be assessed a $19.95 reactivation
fee. A $49.95 fee will be assessed if we are
asked to restore your data files to your reactivated
to change to a lower priced hosting plan will
be charged a $19.95 downgrade fee. There is
no upgrade fee for upgrading to a higher priced
plan, however, you will be charged any difference
between the setup fee applicable to your new
and former plans.
Account Splits and Mergers USA Domains
are encouraged to merge domains contained in
two or more accounts into one account. There
is no fee for this service. Customers may also
request that we separate one or more domains
contained under one account into separate accounts.
The fee for this service is $19.95 for each
new account and is charged to the new account.
do I cancel my account?
Dedicated Servers and Colocation plans will
automatically renew until a plan is cancelled.
In order to cancel service, shared hosting,
dedicated server and co-location customers must
send a formal cancellation request in writing
to: Metanet PO BOX 650501 Flushing NY 11365. This is the only accepted
form of cancellation. For security reasons,
cancellation notifications via phone, email,
fax or by any other means are not honored or
accepted. If you have questions on how to properly
cancel an account, please contact the Billing
Dept., Monday through Friday, 12:00 PM to 6:00
PM Eastern Time, at 888-808-5468, Option 3.
The Billing Dept. will assist you with the cancellation
process. If you call for assistance, please
have your account username, password, and credit
card available to verify youridentity. Please
be aware that there are no pro-rated refunds
after the first 30 days of service.
Cancellation requests must be received by Metanet
Hosting a minimum of thirty (30) days prior
to the end of your Billing Cycle. Customers
are required to cancel 30 days in advance, which
will result in one extra final month billed
to your account after cancellation is received
and processed. Cancellations submitted later
than this time will result in automatic renewal
of your hosting plan. Cancellations become effective
on the day processed by Metanet Hosting. Metanet
Hosting is unable to cancel your account effective
for a future date. Upon submitting the cancellation
form, you will recieve a cancellation verification
by email. We will confirm the cancellation request
when it is processed. If you do not receive
a cancellation verification, please contact
us as soon as possible. We do not monitor, and
will not automatically cancel, plans for problems
related to domain name transfers, non-usage,
DNS, your ISP, or any other secondary issues
not directly related to Metanet Hosting services.
Cancellation of services does not relieve the
customer from paying any outstanding balance
owed on the account.
Metanet Hosting policies and prices are subject
to change without notice for customers out of
contract. Any price changes become effective
in the next billing cycle.
Should you have other questions and concerns
that may not addressed on this page please contact
Metanet Billing Department at firstname.lastname@example.org